Niche Software Takes Care of Subscriber Management, Billing and Provisioning

TORONTO - November 27, 2006 - Tucows Inc. (AMEX:TCX, TSX:TC)
a leading provider of Internet services to web hosting companies, ISPs and other service providers worldwide, has released a new version of Platypus, its class-leading billing and subscriber management software for providers of Internet-related services.
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If you're look for a job in a place with a long history and a good work environment, may I suggest Tucows? We've got some openings right now, including:

Web Developer

Here's the job description:

Build and maintain company websites and online web applications focusing primarily on the presentation layer using current Internet and scripting languages and Web authoring tools. Develops code using industry best practices for structure, usability and design. Responsible for ensuring code is compatible across current popular browsers. Keeps informed of the latest browser and plug-in technologies. Operates under minimal supervision.

For details, see the page for the web developer position.

Customer Service Manager

Here's the job description:

Manage a team of 9-10 Customer Service personnel responsible for dealing with a variety of Internet related end-customer issues. Support staff work 8am – 8pm seven days a week. The Customer Service Manager develops standards for Tucows technical and customer support; provides technical guidance to the staff; liaises with internal technical and business management personnel to resolve customer issues and escalates to Senior Management accordingly. Able to act as an escalation point for support staff when appropriate. This includes not only resolving issues, but also acting as the end-customer’s advocate, ensuring that the customer has the right product / service to meet their needs and requirements. Accountable for providing leadership and direction in the planning, implementation and administration of quality measurement and evaluation of vendor performance for contracted services to ensure the optimization of resource use and the continual improvement of services from a client perspective. Responsible for alerting appropriate personnel of recurring problems and / or quality deficiencies.

For details, see the page for the customer service manager position.

It's always good to see Doc Searls, and I'm glad I had the chance to hang out with him at the recent ISPCON Fall 2006 conference. He's been a friend of Tucows since he first met us as ISPCON years ago, and he's been up to Toronto for a number of visits since then, the most recent one being last year's Christmas holiday party. In fact, it was a blogger get-together that he had during his visit in early 2003 that led to my getting a job here.

Doc's long time friendship with Tucows and Elliot is probably why their ISPCON opening keynote, Internet Service: The Fifth Utility? was more like a listening in on a casual conversation than attending a panel discussion. In their hour-long chat, Doc and Elliot talked about the internet not as a bonus service offered by telcos, but as a utility on par with things like roads, water, waste treatment and electricity. I attended this keynote and made a recording of their chat, which you can hear by downloading the podcast below.

We'd like to express our thanks to Jon Price, Denise Miller and the rest of the people behind ISPCON Fall 2006 for putting on a great conference, and to Doc for driving up to San Jose to take part in the keynote.

This afternoon at 5:00 p.m. Eastern Standard Time (2:00 p.m. Pacific / 2200 hours UTC), Tucows will be holding its quarterly investment community conference call Q3 2006, in which management will discuss the third-quarter financial results after market close.

If you'd like to listen to this conference call, click here to access the webcast site. You'll need Windows Media Player to listen in.

We'll also record the conference call and post it here later as a podacast.

Company Reports Strong Growth in Revenue and Profitability

TORONTO, Canada – November 6, 2006 – TTucows Inc. (AMEX:TCX, TSX:TC), a leading provider of Internet services to web hosting companies, ISPs and other service providers worldwide, today reported its financial results for the third quarter of fiscal 2006 ended September 30, 2006.
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In addition to the job openings for Sales Engineer and Integration Engineer, we've got a job opening for the position of Business Development Manager - Americas. I've included the copy from our HR department below. If you're interested, email your resume in Word .doc format to hrdept@tucows.com with the subject line BUSINESS DEVELOPMENT MANAGER - AMERICAS.

Tucows currently has a challenging opportunity available in our Sales Department. As a Business Development Manager – Americas, you will identify, prospect and close new business opportunities within assigned territory or industry vertical(s). You will create action plans and drive solutions forward to implementation. The successful incumbent will identify and prospect new sales opportunities; sell Tucows services and solutions to new prospects and existing customers; manage and maintain existing account base; as well as manage the administration, including the maintenance, of effective, accurate and complete CRM records.

We’re looking for a self-motivated, driven professional, with a minimum of 5 years proven experience, preferably in a channel or B2B services environment; this includes experience selling to broad audiences, from technical staff to C level executives. You have knowledge of IT-related business operations and solutions sales processes, including experience selling software solutions in an ASP environment; along with the ability to effectively prospect new sales and close new sales opportunities through. Your skills are well rounded by strong analytical, technical and organizational abilities and superior communications including excellent presentation and business writing; as well as the ability to work in a collaborative team environment. An undergraduate degree is desirable, along with previous sales training; in addition. Travel as required (approx 30%). Experience using Salesforce.com or similar CRM applications.

If you're interested in this position, please send a resume in Microsoft Word .doc format to hrdept@tucows.com with BUSINESS DEVELOPMENT MANAGER - AMERICAS as the subject line.

Here's another job opening — this one's for the position of Sales Engineer. I've included the copy from our HR department below. If you're interested, email your resume in Word .doc format to hrdept@tucows.com with the subject line SALES ENGINEER.

We are currently seeking a Sales Engineer to function as our technical lead in developing new accounts and maintaining existing customers of Tucows services; including web hosting companies, internet service providers, web design firms, domain name resellers, telecommunications service providers and large enterprise customers.

As our Sales Engineer you will work directly with the Sales Team providing technical credibility and support for implementation initiatives including training and consultation; as well as participate in the implementation and support of new products and services.

In addition, you will resolve technical pre-sales issues; communicate technical capabilities, features and benefits of Tucows e-commerce solution; provide consultation and product expertise, resolve technical issues and support resellers through major design initiatives; assist the Training Department in the development, coordination, and delivery of technical training; maintain a high level of technical competency and knowledge across the entire range of our products and services; all while working with our Sales, Product Management, Project Management, Professional Services, Operations and Customer Support business units.

To be considered for this exciting opportunity, applicants must possess:

• A minimum of five years pre-sales, technical support and related e-business experience
• Bachelor's Degree in computer science or related discipline, or equivalent experience
• Fluency in one or more languages in addition to English is preferred
• Demonstrated ability to articulate technical information to both technical and non-technical customer audiences
• Proven experience and capability in the technical sale of complex high technology products and services, including email services
• A sound understanding of operational metrics pertaining to performance, reliability, availability, scalability, and manageability of key business systems from the reseller and end-user perspectives
• Knowledge of Perl scripting and Unix system administration
• Experience creating technical and functional documentation
• The ability to quickly understand, learn and work with new technologies
• Strong self-motivation
• Excellent verbal and written communication skills
• Excellent project management and personal time management skills
• Strong teamwork and interpersonal skills

If you're interested in this Sales Engineer, please send a resume in Microsoft Word .doc format to hrdept@tucows.com with SALES ENGINEER as the subject line.

Table of Contents

• Introduction
• The Full Job Description
  • Main Purpose of Position
  • Key Position Responsibilities/Objectives
  • Required Knowledge, Skills and Abilities
  • Education
• How to Apply

Introduction

We've got a job opening for an Integration Engineer here at Tucows. Here's a quick summary of the job position:

The successful candidate will have the challenging opportunity to work on Tucows’ vast and complex high availability system spread across multiple data centers, servers and operating systems. You’ll work with a dynamic team of Integration Engineers to develop, deploy and maintain components of a large scale hosted messaging platform. In addition, you will develop software components for our hosted messaging platform; liaise with third party suppliers in customizing applications for deployment on our high availability production environment; as well as contribute to ongoing process improvement of the SDLC.

The Full Job Description

Main Purpose of Position

The Integration Engineer is responsible for developing, deploying and maintaining several components that form a large scale hosted messaging platform. This involves in-depth knowledge of the components themselves and the platform as a whole, in order to integrate the components successfully into the system, and then provide support for the system.

The platform is a high-availability system spread across multiple data centers, servers, operating systems, and is vast and complex. The Integration Engineer will be working as part of a dynamic team of Integration Engineers and will be required to be part of cross-functional project teams.

Key Position Responsibilities/Objectives

Required Knowledge, Skills and Abilities

• Excellent UNIX skills, especially Solaris, Red Hat Linux and HPUX to system administrator level
• 2+ years experience with software development and test processes
• Familiarity with process implementation and improvement
• 3+ years commercial experience in Shell Scripting, Perl
• Knowledge/experience of C/Java is a plus
• 2+ years eexperience working with messaging and web protocols and languages, such as SMTP, POP3, IMAP4, LDAP, HTTP, WML, HTML
• Experience of working in a large scale server environment related to messaging preferred

Education

• College diploma in computer science or engineering a must
• University degree in computer science or engineering or equivalent experience a plus

How to Apply

If you're interested in this job, please send a resume in Microsoft Word .doc format to hrdept@tucows.com with INTEGRATION ENGINEER as the subject line.